Privacy Policy Join Link — Your Personal Data Protection

1Introduction

Welcome to the join link Privacy Policy page. We understand that your trust is the most valuable asset we hold, and we take our responsibility to protect your personal information with the utmost seriousness.

This Privacy Policy clearly and transparently describes how Join Link collects, uses, stores, and protects your personal data when you use our platform, including the joinlink.onl website and the Join Link mobile app. This document is prepared in accordance with the requirements of the Malaysia Personal Data Protection Act 2010 (PDPA 2010) and forms part of the overall agreement between you and Join Link.

By registering or continuing to use the Join Link platform, you are deemed to have read and understood this Privacy Policy. If you have any questions or concerns, our data protection team is available to be contacted at any time.

2Information We Collect

Join Link only collects information that is strictly necessary to provide you with a safe, fast, and responsible service. The categories of information we collect are as follows:

We also collect information through cookies and similar tracking technologies when you browse our platform. Further details on cookie usage are explained in Section 5 of this policy.

3How We Use Your Data

Every piece of information we collect has a clear and lawful purpose. join link uses your personal data for the following purposes:

• Account Management: Creating, verifying, and managing your account, including the KYC identity verification process required by applicable regulations.
• Transaction Processing: Processing your deposits, withdrawals, and any other financial transactions carried out on the platform securely and accurately.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, unauthorized access, and any misuse of the platform that could compromise the safety of other members.
• Customer Support: Providing effective support when you contact our team via Live Chat, Telegram, or email.
• Service Improvement: Analyzing usage patterns to improve the interface, performance, and overall experience of the join link platform.
• Marketing Communications: Sending promotional information, bonus offers, and platform updates — subject to your communication preferences, which can be updated at any time.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting requirements to relevant authorities.

We will not use your data for any purpose not stated here without first obtaining your explicit consent. Any new use of your data will be communicated through updates to this privacy policy.

4Data Sharing with Third Parties

Join Link does not sell or rent your personal data to any third parties. However, there are limited situations where we need to share your information with certain parties to enable the platform to function properly:

• Payment Providers: Transaction information that must be shared with payment service providers such as FPX, Touch 'n Go, GrabPay, and USDT processors to facilitate the processing of deposits and withdrawals.
• Game Providers: Game session data required by game software providers to ensure a smooth and fair gaming experience.
• Identity Verification Services: Information required by authorized third-party KYC service providers to verify your identity in accordance with legal requirements.
• Legal Authority: Information required by courts, law enforcement agencies, or regulatory bodies pursuant to a valid order or legal obligation.

All third parties we work with are bound by strict data protection agreements and are required to handle your information to a standard equivalent to join link's own. They are not permitted to use your data for any purpose other than the services they provide to us.

5Cookies & Tracking Technologies

Join Link uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for essential platform functions such as login, session security, and navigation. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collecting information about how you use the platform — pages visited, time spent, and any errors encountered — to help us improve website performance.
• Functional Cookies: Storing your preferences such as language, display settings, and login details to enable a more personalized experience on future visits.
• Analytics Cookies: Helping us understand overall platform usage patterns through aggregated and anonymized data for continuous improvement purposes.

You can control and manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the join link platform.

6Data Security

Join Link continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. The key security measures we implement include:

While we take all reasonable steps to protect your data, no system can guarantee 100% security. We encourage you to also take your own protective measures, such as using a strong password and not sharing your login credentials.

7Your Rights as a Data Subject

Under the Malaysia Personal Data Protection Act 2010, you have certain rights regarding your personal data held by Join Link. We respect and facilitate the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time. We will provide this information within 14 working days.
• Right to Rectification: If you find that any information we hold is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: In certain circumstances, you may request that your personal data be deleted from our systems, subject to legal obligations that may require us to retain certain records.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain situations, such as during an appeal or review process.
• Right to Object: You have the right to object to the use of your data for direct marketing purposes at any time, and we will honour your preference immediately.
• Right to Withdraw Consent: Where the processing of your data is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of any prior processing.

To exercise any of the above rights, please contact our data protection team via Live Chat or our official email. We are committed to processing every request promptly and transparently.

8Data Retention Period

Join Link retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations. After the appropriate retention period, data will be securely deleted or anonymised.

• Active Account Data: Retained for the duration of your active account and 7 years after account closure in accordance with financial legal requirements.
• Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and taxation legal requirements.
• KYC Information: Retained for the duration of the active account period and 5 years after account closure in accordance with Anti-Money Laundering (AMLA) legal requirements.
• Security Logs: Retained for 12 months for the purposes of security incident investigation and fraud prevention.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

Once the retention period has ended, your data will be securely deleted using methods that ensure it cannot be recovered by any party.

9Children's Privacy

Join Link is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect, use, or store the personal data of children under the age of 18.

Steps we take to protect children's privacy include:

• Age verification during the new account registration process.
• A KYC process requiring official identity verification for new accounts.
• Immediate closure of any account confirmed to belong to a minor, along with a refund of the remaining balance (if any) to the legal guardian.

10Changes to the Privacy Policy

Join Link reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Any significant changes will be communicated to you via:

• In-account notifications on your join link platform.
• Email to your registered address for changes that materially affect your rights.
• Update the "Last Updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically, especially before providing any new information to us. Your continued use of the join link platform after changes are published will be considered your acceptance of the updated policy.