At Join Link, we believe the best entertainment starts with good self-control. Our Responsible Gaming Policy is designed to ensure every gaming session remains enjoyable, balanced, and free from negative impact on your daily life.
Join Link provides a comprehensive set of self-control tools to ensure your gaming experience remains positive and responsible at all times.
Online gaming should be an enjoyable source of entertainment — not a burden or a source of stress. join link understands that many Malaysian players enjoy casino, slots, and sports betting as a way to unwind after a long day. However, like any form of entertainment involving money, it requires awareness and smart self-control.
Gambling problems can affect anyone regardless of background or experience. What matters most is recognising the early warning signs and taking action before they impact your finances, family relationships, and mental health. This is where Join Link steps in — not merely as a gaming platform, but as a partner that genuinely cares about your well-being.
We actively invest in technology and policies that help our members play safely. From self-managed daily deposit limits to the option of temporarily suspending your account, all these tools are at your fingertips — free and easy to use through your Join Link account.
Remember: Gaming is for entertainment only. Never play with money you cannot afford to lose, and never treat wagering as a way to solve financial problems.
Decide how much you are willing to spend before opening a game — and stick to that limit even when you are winning.
Set a start and end time for each session. Regular breaks are important for staying focused and avoiding impulsive decisions.
Chasing losses is a serious warning sign. If you have lost, accept it and log out. Good luck is not guaranteed to return that same day.
Avoid playing when you are angry, sad, or under stress. Unstable emotions can lead to decisions you will regret.
We offer a range of tools that you can activate yourself through your Join Link account without needing to contact customer support.
Set the maximum deposit amount you can make in a day or a week. This limit takes effect immediately and can be lowered at any time through your account settings at join link.
Choose how long you want to play in a single session. The join link system will send you an automatic reminder when your time limit is about to expire, helping you stay aware of how long you have been playing.
Activate a cooling-off period of 24 hours, 7 days, or 30 days whenever you feel you need a break. During this period, you will not be able to log in or make deposits to your Join Link account.
A more serious option for those who need a longer break. Self-exclusion can be applied for a period of 6 months to 5 years, and can be extended if needed.
Set a daily or weekly loss limit. Once this limit is reached, the join link system will automatically end your gaming session to prevent further losses.
Opt out of promotional communications or limit the types of bonuses you receive. This helps reduce temptation and supports more rational decisions about your gaming.
Gambling problems often develop slowly and go unnoticed. Recognising the early warning signs is the most important first step. Watch for the following behaviours in yourself or someone you care about:
Borrowing from family, friends, or taking out personal loans solely to fund gaming activity.
Continuing to play in hopes of recovering lost money, even as the situation gets worse.
Work, family, and social relationships begin to be neglected as too much time is spent on gambling.
Feeling restless, irritable, or distressed when unable to play or when forced to stop playing.
Lying or hiding the amount of time and money spent on gambling from family and friends.
Check any statement you have experienced in the past 30 days:
This assessment is a general guide only and is not a medical diagnosis. If you have serious concerns, please seek professional help.
Quick and easy — manage all your self-control settings on your own without any waiting.
Visit joinlink.onl or the Join Link mobile app and log in with your username and password. If you do not have an account yet, register now for free.
Click the profile icon at the top right of the screen, then select "Account Settings" or "Responsible Gaming Controls" from the dropdown menu.
You will see a full list of self-control tools — deposit limits, loss limits, session time limits, forced breaks, and self-exclusion. Choose whichever suits your needs.
Enter the desired limit amount or duration. Confirm your selection — the limit will take effect immediately. To reduce a limit, the change applies instantly. To increase a limit, a waiting period of 24–72 hours applies for additional protection.
The join link support team is ready to help you set or update your self-control limits at any time via Live Chat on our app or website.
For more sensitive cases or long-term self-exclusion, you may contact our player protection team at [email protected] for personalised assistance.
Join Link enforces strict age verification during registration. All members are required to confirm they are aged 18 and above through a KYC process before being permitted to make a deposit.
If you are concerned that children at home may access the platform, we recommend using parental control software on shared devices and ensuring your account password is always kept secure.
Important: All limits that have been set are binding. join link will not allow any exceptions to limits you have set yourself, in order to protect your best interests.
If you or someone you care about is experiencing gambling-related problems, there are professional organisations in Malaysia that can provide free and confidential assistance.
Government hospitals across Malaysia provide free counselling services for addiction issues, including pathological gambling. Consult your family doctor to obtain a referral letter.
Government ServicesA licensed counsellor can help you understand the root causes and patterns behind problematic behaviour. Sessions can be conducted in person or online, with full confidentiality guaranteed by law.
Private & GovernmentGamblers Anonymous Malaysia offers peer support group meetings nationwide. Sharing your experiences with others who understand your situation can provide the strength and motivation to make a change.
Community & VolunteerIf you are experiencing severe distress or need immediate help regarding a gambling problem, please contact Talian Kasih 15999 (Department of Social Welfare Malaysia) or Befrienders Kuala Lumpur operating 24 hours a day. You are not alone.